Refund policy

We hope you love our products as much as we do, however, in case you don't, or change your mind, we have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at returns@kulalabel.com. If your return is accepted, we’ll send you return shipping details.  Kula Label does not cover return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@kulalabel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or items that have been opened / used for hygiene reasons, unless deemed faulty .  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.